Service Level Agreements: AI agents support in network operations

Artificial intelligence will play a significant role without expanding the complexity of the network and service providers by requesting the administration of a few technologies, for example, 4G, 5G, and IoT, as well as the growth of the number of connected gadgets.

From the customer’s perspective, this implies that an ever-increasing number of services, for example, video streaming utilizing predominant services (OTT), are managed by independent AI systems. Research tools emerging from these components include:

• Why, in specific situations, network service will not be unable to meet its service level agreement (SLA)?
• For what reason is 4G radio antenna coverage not enough to reach a particular service level agreement in a specific zone?
• How might we guarantee that energy efficiency measures are implemented while maintaining key performance indicators (KPIs)?
• How to guarantee protection from vulnerability and unexpected attacks?

This guarantees that our AI systems that manage the upcoming networks are powerful, secure, verifiable, and smart. At last, we accept that the more solid AI systems are, the quicker they will be endorsed.

Explainable AI

Having the option to explain AI is disclosing to users how the AI system decides.

• How often have you asked why a video was automatically recommended to you on a video streaming service?
• Remember how stunned or disappointed with the recommendation after watching the video?

The objective of explainable AI (XAI) is to clarify AI systems recommendations or choices to make them more dependable.

We identify that explainability is an essential part of solid AI. So, we specify that an explainable AI system should generate details and the fundamental reasons behind its functions, processes, and results.

In telecommunications network operations, we are not looking at explaining things like movie recommendations. All things being equal, we consider the explainability of complex AI systems that usually comprise of a few parts of AI – sometimes called AI agents. Consider the quality assurance of the video streaming service. This includes a huge number of complex errands where AI has gotten necessary:

We need to continually monitor and anticipate future traffic on the network to be prepared for expanded client demand, for instance – image a mass of individuals tuning into watching a new episode of a program at the same time.

On account of anticipated traffic spikes and in this way network congestion, we need to plan to reconfigure the network routers and, therefore, reallocate the network resources to keep serving the video stream without delay.

What’s more, we need to reallocate resources without unfavorably influencing other services running on the network, for example, automatic vehicle traffic signaling.

SLA-Based Services Apps which are supported by AI technology are recognized as creative platforms for managing and utilizing network field service processes.